Showing posts with label GetNextWork. Show all posts
Showing posts with label GetNextWork. Show all posts

How to customize Get Next Work in pega

We can customize GetNextWork (GNW) logic in pega to meet our business requirements. Pega will follow default GNW logic to prioritize and get the assignment for the user to work on. Sometimes we will have a requirement to change the prioritization work, simply we can adjust the assignment urgency value (pyUrgencyAssignAdjust this is being used in declare expression), we can manually adjust the assignment urgency.


GetNextWork functionality in pega

What is GetNextWork in pega?

Pega provided functionality to get the most urgent assignment(task) for users to work on. This is configured on user portals with a button or a link. When a user clicks on it, pega will perform some criteria to get the most urgent work. This can improve user productivity, timelines to finish the work, ultimately customer satisfaction.
getnextwork pega

How to configure the GetNextWork button/link in portals?.