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GetNextWork functionality in pega

What is GetNextWork in pega? Pega provided a functionality to get the most urgent assignment(task) for user to work on. This is configured o...

Routing activities in pega

All these are defined in Work- class  and all these are "Route" type Activities.

ToCreateOperator 

Route the assignment to the user who entered the work object.

  ToWorkbasket 

Routes the assignment to a workbasket identified in a parameter.

  ToWorklist 

Routes the assignment to the worklist of a specific user, identified in a parameter.

ToWorkGroup

Routes the assignment to an available operator, chosen randomly, in the workgroup.  If none are available, the assignment is routed to the manager.

ToWorkGroupManager

Routes the assignment to manager of current operator's workgroup

TransferAssignmentToWorkBasket

This activity gets executed through SLA. The activity reassigns the work item to a workbasket.
activity type



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